Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
- 50% refund, minus service fee, if cancelled within 7 days of booking. No refund after 7 days
- The refund will be initiated within 7 working days from the date of cancellation
- The amount of refund will be done through bank transfer
The User expressly undertakes to provide CARVAA TRAVELERS PRIVATE LIMITED with correct and valid information while making use of the Website, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from CARVAA TRAVELERS PRIVATE LIMITED.
In case CARVAA TRAVELERS PRIVATE LIMITED discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travellers is not correct or that any fact has been misrepresented by that User, CARVAA TRAVELERS PRIVATE LIMITED shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, CARVAA TRAVELERS PRIVATE LIMITED shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.
If any judicial, quasi-judicial, investigation agency, government authority approaches CARVAA TRAVELERS PRIVATE LIMITED to cancel any booking, CARVAA TRAVELERS PRIVATE LIMITED will cancel the same without approaching the concerned User whose booking has been cancelled.
The User shall not hold CARVAA TRAVELERS PRIVATE LIMITED responsible for any loss or damage arising out of measures taken by CARVAA TRAVELERS PRIVATE LIMITED for safeguarding its own interest and that of its genuine customers. This would also include CARVAA TRAVELERS PRIVATE LIMITED denying or cancelling any bookings on account of suspected fraud transactions.